Last Updated: June 2026
INTRODUCTION
At XISTO, we value your privacy and understand the importance of protecting personal information entrusted to us. Whether you are purchasing hosting services, registering a domain name, opening a support ticket, subscribing to newsletters, or simply visiting our website, we are committed to handling your information responsibly, transparently, and securely.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information.
By accessing our websites, client portals, support systems, products, or services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all services offered by XISTO, including but not limited to Shared Hosting, Reseller Hosting, VPS Hosting, Dedicated Servers, Business Email Solutions, Zimbra Collaboration Services, Domain Registration Services, SSL Certificates, Website Builder Services, and related support platforms.
OUR PRIVACY COMMITMENT
We believe your data belongs to you.
XISTO does not sell customer information to advertisers, data brokers, or third-party marketing companies.
We collect only the information necessary to provide services, maintain security, process payments, communicate with customers, comply with legal obligations, and improve our products and infrastructure.
Our goal is simple:
• Collect only what is necessary
• Protect what we collect
• Use information responsibly
• Remain transparent about our practices
INFORMATION WE COLLECT
Depending on how you interact with XISTO, we may collect various categories of information.
ACCOUNT INFORMATION
When creating an account or ordering services, we may collect:
• Full name
• Company name
• Billing address
• Country and region
• Email address
• Telephone number
• Account preferences
• Service-related information
This information allows us to create and manage customer accounts and provide requested services.
BILLING INFORMATION
When purchasing services, we may collect billing-related information such as:
• Transaction details
• Payment confirmations
• Invoice records
• Tax-related information
• Billing history
For security reasons, XISTO does not typically store complete credit card information on its systems.
Payments are generally processed through trusted third-party payment providers.
DOMAIN REGISTRATION INFORMATION
When registering domain names, customers may be required to provide information requested by domain registries and regulatory authorities.
This may include:
• Registrant details
• Administrative contacts
• Technical contacts
• Billing contacts
Certain information may be published through registry systems where required by applicable registration policies.
Privacy protection services may be available for eligible domain extensions.
SUPPORT TICKETS AND COMMUNICATIONS
When contacting support, we may collect:
• Support ticket content
• Attachments and screenshots
• Diagnostic information
• Email communications
• Live chat conversations
• Service-related correspondence
This information helps us investigate issues, provide support, improve services, and maintain quality standards.
SERVER LOGS AND SYSTEM DATA
Like most hosting providers, XISTO automatically collects operational and security-related information.
This may include:
• IP addresses
• Access timestamps
• Browser information
• Device information
• Operating system details
• Network activity logs
• Authentication events
• Error logs
These logs help maintain service reliability, security, abuse prevention, and troubleshooting.
WEBSITE USAGE DATA
When visitors access our websites, we may collect information regarding:
• Pages viewed
• Navigation patterns
• Referring websites
• Session duration
• Device type
• Browser type
• General geographic region
This information helps improve website performance, usability, and customer experience.
COOKIES AND TRACKING TECHNOLOGIES
WHAT ARE COOKIES?
Cookies are small text files stored on your device that help websites remember preferences, improve functionality, maintain login sessions, and provide analytics information.
Like most modern websites, XISTO uses cookies and similar technologies.
TYPES OF COOKIES WE USE
ESSENTIAL COOKIES
These cookies are required for basic website functionality.
Examples include:
• User authentication
• Session management
• Security verification
• Shopping cart functionality
• Client portal access
Without these cookies, certain services may not function properly.
PERFORMANCE COOKIES
These cookies help us understand how visitors use our websites.
They may collect information regarding:
• Popular pages
• Navigation behavior
• Site performance metrics
• Error reporting
This data helps improve website usability.
FUNCTIONALITY COOKIES
These cookies remember user preferences such as:
• Language settings
• Regional preferences
• Login preferences
• Display settings
They help create a more personalized experience.
ANALYTICS COOKIES
Analytics tools may collect aggregated information regarding website usage patterns.
This information helps us:
• Improve services
• Optimize website design
• Identify technical issues
• Understand customer needs
Analytics information is generally used in aggregate form.
HOW WE USE INFORMATION
XISTO may use collected information to:
• Provide requested services
• Process orders and payments
• Verify customer identity
• Deliver customer support
• Maintain service security
• Prevent fraud and abuse
• Monitor infrastructure health
• Improve products and services
• Communicate service updates
• Send billing notifications
• Comply with legal obligations
We use information only for legitimate business and operational purposes.
EMAIL COMMUNICATIONS
We may send emails regarding:
• Account notifications
• Service updates
• Security alerts
• Billing reminders
• Renewal notices
• Maintenance announcements
• Support responses
Customers may also choose to receive promotional or marketing communications.
Marketing subscriptions can generally be managed through account preferences or unsubscribe links.
DATA SHARING AND THIRD PARTIES
XISTO does not sell customer information.
However, information may be shared with trusted service providers when necessary to operate our services.
Examples include:
• Payment processors
• Domain registries
• Security providers
• Infrastructure partners
• Software licensing vendors
• Compliance and legal service providers
These providers receive only the information necessary to perform their functions.
PAYMENT PROCESSORS
Payments may be handled by independent payment providers.
When processing payments, customers may be subject to the privacy policies and security practices of those providers.
XISTO encourages customers to review the privacy policies of any payment service they use.
SECURITY OF INFORMATION
Protecting customer information is a fundamental priority.
XISTO employs a variety of security measures including:
• Access controls
• Network monitoring
• Firewalls
• Security audits
• Authentication systems
• Encryption technologies where appropriate
• Abuse prevention systems
While no system can guarantee absolute security, we continuously work to improve protections and reduce risk.
DATA RETENTION
We retain information only for as long as necessary to:
• Provide services
• Maintain account history
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Protect network security
Retention periods may vary depending on the type of information involved.
CUSTOMER RIGHTS
Depending on applicable laws and regulations, customers may have rights relating to their personal information.
These rights may include:
• Accessing stored information
• Correcting inaccurate information
• Requesting deletion of eligible information
• Restricting certain processing activities
• Requesting data portability where applicable
Requests may require identity verification before processing.
CHILDREN'S PRIVACY
XISTO services are intended for individuals and organizations capable of entering into legally binding agreements.
We do not knowingly collect personal information from young children without appropriate authorization.
If such information is discovered, reasonable steps will be taken to remove it.
INTERNATIONAL DATA PROCESSING
Customers may access XISTO services from various countries.
By using our services, customers understand that information may be processed, stored, or transferred through systems located in different jurisdictions as required for service delivery.
Appropriate safeguards are implemented where practical and legally required.
LEGAL DISCLOSURES
XISTO may disclose information when required by:
• Applicable law
• Court orders
• Legal proceedings
• Regulatory requirements
• Law enforcement requests
• Protection of legal rights
• Security investigations
Any disclosure will be limited to what is reasonably necessary under the circumstances.
BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, asset transfer, or similar business transaction, customer information may be transferred as part of the continued operation of services.
Any successor organization will be expected to honor applicable privacy commitments.
POLICY CHANGES
Technology, legal requirements, and business practices evolve over time.
XISTO may update this Privacy Policy periodically to reflect those changes.
Updated versions become effective upon publication on our website.
Continued use of XISTO services after publication constitutes acceptance of the revised policy.
CONTACT INFORMATION
Questions regarding this Privacy Policy may be submitted through the XISTO Client Area, Support Center, or official contact channels.
Our team will make reasonable efforts to respond to privacy-related inquiries promptly.
FINAL STATEMENT
Privacy is built on trust, and trust is earned through transparency and responsible practices.
XISTO is committed to protecting customer information, maintaining strong security standards, and handling personal data with care. While technology and regulations continue to evolve, our commitment remains the same: to provide reliable services while respecting and safeguarding the information entrusted to us.
