📢 New Self-Service Tools — Now Live in Your Client Area

June 2026  ·  Shared Hosting Clients

We have added three new self-service tools to your client area, available under the Support menu. These tools are designed to help you resolve common issues instantly — without waiting for a support ticket.

🔓  IP Address Unblock Tool

If your IP address has been blocked by our shared hosting server firewall (CSF/LFD) — typically after too many failed login attempts — you can now unblock it yourself in seconds.

Important: A firewall block only affects you. Your website remains fully online and accessible to all your visitors. Only your specific IP address is restricted from directly accessing the server.

  • Enter your IP address (pre-filled automatically)
  • Complete the quick human verification
  • Your IP is unblocked instantly
  • View your full unblock history with timestamps and block reasons

→ Go to IP Unblock Tool

🔒  File Lock / Unlock Manager

Protect your most critical files from being modified, overwritten, or deleted — even by scripts, FTP clients, or malware. This tool applies the Linux chattr +i (immutable) flag at the system level, which is one of the strongest file protections available.

Common uses:

  • Lock wp-config.php to protect your database credentials
  • Lock .htaccess to prevent redirect injections
  • Lock index.php to prevent defacement after a malware cleanup
  • Unlock a file when you need to make changes, then re-lock it

⚠️ A locked file cannot be edited or overwritten by anyone — including you via FTP or your CMS. Always unlock before making changes, then re-lock when done.

→ Go to File Lock Manager

📊  Shared Hosting Server Health Dashboard

Get a live view of the shared hosting server performance — without needing to open a ticket or contact support. The dashboard shows real-time data collected directly from the server.

Metrics displayed:

  • Server uptime and CPU load average (1m / 5m / 15m)
  • Memory usage — total, in use, cached, and free
  • Disk usage for the main disk and backup drive
  • Active PHP-FPM worker count
  • MySQL database uptime, queries per second, active connections, and slow query count
  • cPanel version

ℹ️ These metrics reflect the shared server as a whole — not your individual account. Elevated load may be caused by activity from any account on the server.

→ Go to Server Health Dashboard

Who can use these tools?

All three tools are available exclusively to clients with an active shared hosting or reseller hosting account on the Xisto Shared Hosting Server. They are accessible from the Support menu in your client area after logging in.

If you have any questions or run into issues with these tools, please open a support ticket and our team will assist you.

— The Xisto Team



lørdag, juni 13, 2026

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